Terms & Conditions

Terms & Conditions of Hotel Use

Liability
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to hotel property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of hotel property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Tampering with fire detection systems and fire fighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

The use candles, birthday candles and tea lights in bedrooms are stictly not permitted.

Inappropriate behaviour
It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.

Lost / Damaged Property
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the hotel.

Smoking Policy

The Muthu Glasgow Hotel has a strict non-smoking policy.  Any guest caught smoking in bedrooms would therefore be liable for a cleaning fee of £50.00.

Check in / Out times

Check-in time: 2:00 pm

Checkout time: 11:00 am

Any extension to the check out time, either pre-arranged or as a late departure, may incur a charge upon departure.

Revision/Cancellation

Should you need to cancel, please do so before the hold time to avoid cancellation fees. Cancellation of reservations for which payment was guaranteed or for which a deposit has been sent must reach the destination hotel by the hold time on the cancellation date indicated to avoid your credit card being charged or the forfeiture of your deposit. Cancellation numbers are issued at the time of cancellation provided the reservation is cancelled by the date and time specified in your e-mail confirmation details. Please make a note of the cancellation number for your records in the event of questions regarding cancellation of guaranteed reservations. A new deposit is required for revisions to reservations received after the cancellation refund due date. Any changes to the arrival date, departure date, or room type of this reservation is subject to the hotel’s availability at the time the change is requested and may result in a possible rate change.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Pre-Authorisation

It is company policy of the Muthu Glasgow Hotel that all guests provide a valid credit card on check-in for pre-authorisation.

The Hotel will pre-authorise your card for your room rate plus £50.00 per night per room.  If your room is pre-paid we will still require to pre-authorise your credit card for the £50.00 per night per room for incidentals.  Please be aware of this policy prior to arrival at the Hotel.

Vehicles
All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hotel car park, the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed without the written consent of the hotel, the hotel reserves the right to remove the vehicle at the owners’ expense.
Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.

Children

One child under 2 years old may stay at no additional fee in a child’s cot/crib.

One child till 12 years old may stay at no additional fee using existing bedding provided in the room. Any food consumed will be charged as taken.

Children over the age of 12 years will be classified as an adult, however must share parents room.

Children aged 16/17 years can register for a room, however must have a guarantor for legal responsibility.

Noise Policy

Noise levels must remain at reasonable levels so as not to disturb other guests. The usage of PA systems and any other amplified sound system that has not been approved by the hotel management is strictly prohibited.

Pet Policy

The Muthu Glasgow Hotel welcomes guests who wish to bring a dog to stay with them. (1 dog per room)

However, there is a strict pet policy in operation at the Hotel.  If you wish to bring your dog with you, then please be aware that there will be a £20.00 supplement per room per night.  All guests will be required to complete a Pet Disclaimer Form on check in, click here to download the disclaimer.

Personal Information

When you make a reservation and when you stay at one of our hotel properties, we process your name, address, contact information, along with the details of your stay (arrival and departure day and time, vehicle information and information regarding others traveling or staying with you), on the basis of our contractual relationship with you.

We collect certain additional personal information during registration/check-in at our properties (such as national ID or passport information), as necessary to comply with our legal obligations.

Retention

We retain personal information about you for the time necessary to accomplish the purpose for which such information was collected, usually for the duration of any contractual relationship and for any period thereafter as legally required or permitted by applicable law. Our retention policies reflect applicable statute of limitation periods and legal requirements.

Privacy Policy

The privacy and security of your personal information is very important to us. Whether you are booking a room or using any of our facilities we want to reassure you that the information you have provided us is being properly managed.

In order to provide our services and facilities to you, we need to collect and process your data and we do this in accordance with the Data Protection Act and General Data Protection Regulations (GDPR). You can find more information on the data that we collect, why we need this data, the way we use this information and how we protect the data in our Privacy Policy which you can view here.

Thank you for choosing The Muthu Glasgow Hotel. We look forward to having you as our guest.

OUR COMMITMENT

As our valued guest (“You”), we value your commitment.

Our first priority is to offer You exceptional stays at our hotels and we recognise that your privacy forms part of our commitment to our guests. Our Guest Privacy Policy is outlined below which describes how we use your personal information in accordance with the Data Protection Act (1998) and the General Data Protection Regulation.

CONSENT TO THIS HOTEL GUEST PRIVACY POLICY

Please read our Guest Privacy Policy carefully before providing us with any of your Personal Information (“PI”), i.e. any information collected and recorded in any format that identifies You personally, whether directly (e.g. name) or indirectly (e.g. phone number).

This Guest Privacy Policy is part of our terms and conditions governing our hotel services. By accepting said terms and conditions, You expressly consent to this Guest Privacy Policy.

WHO COLLECTS MY DATA?

Data pertaining to your experience in our hotel is gathered by The Muthu Glasgow Hotel, Riverfront, Erskine, PA8 6AN
Data is collected during the booking process either via a brand booking engine or independent third party booking engine provider (Sabre Hospitality Solutions/Navarino).

WHEN IS MY PERSONAL INFORMATION COLLECTED?

PI may be collected in certain circumstances as follows:

Booking of a hotel room – through on and offline channels including brand and independent (Sabre Hospitality Solutions/Navarino) booking engines

Enquiries made at a hotel for provision of services (meeting rooms, wedding venue enquiries)

Check in and check out

Consumption during a stay in a hotel as tracked through room charges

Claims, requests and/or disputes

Participation in marketing programs, with your explicit consent

Registering with loyalty programs

Contribution to guest’s surveys and/or comments (e.g. “Guest Satisfaction Survey”, “Contact us”; “Guests comments”)

Filling in of an online collection form (e.g. online bookings, questionnaire, forms)

COLLECTION OF PERSONAL INFORMATION VIA COOKIES

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. This information is held for use in Google Universal Analytics to better understand customer behaviours and to better deliver our services. We use cookies to identify You when you visit our hotel website.

Most browsers will allow you to turn off cookies.  If you want to know how to do this, please look at the menu on your browser or look at the instruction on www.allaboutcookies.org. Please note that turning off cookies will restrict your use of our website.

WHAT ARE THE PURPOSES OF DATA COLLECTION ?

We use PI for the following purposes:

To deal with Your enquiries and requests

To book and reserve hotel rooms and requested accommodation or venue hire provision

To establish and maintain business records and comply with accounting requirements and local regulations

For back office processing; including managing a list of undesirable guests, further to a non-payment, or to improper behaviour

To manage guests’ complaints

To track consumption (telephone, bar, Internet, pay TV)

To implement security and fraud prevention means

Administering membership records

HOW WE USE PERSONAL DATA FOR MARKETING PURPOSES

To better understand your needs and requests and to tailor our products and services to better

To send You newsletters, promotions and marketing material or contact you about tourism, hospitality or services, hotel promotions.

To conduct surveys and analyse guests’ questionnaires and comments and activity patterns

To secure and improve use of Internet websites including website navigation

WHAT PERSONAL INFORMATION IS COLLECTED?

As a customer You may be asked, at various times, to provide PI about You and your family members, such as:

Contact information, e.g. name, telephone numbers, e-mail addresses, postal addresses

Other personal details: date of birth; nationality

Child Information: name and birth date

Credit card details (only in secure transactional related system)

Your dates of arrival and departure

Your preferences and interests, e.g. preferred location of room (low floor, high floor), type of bed, preferred newspaper, sports and cultural interests

Any questions/comments You may have during or after your stay in one of our hotels

COLLECTION OF SENSITIVE PERSONAL DATA

In order to satisfy certain requests or to provide You with specific services during your stay, we may collect data which may be considered sensitive including leisure habits, personal activities and hobbies, cultural habits, smoker/ non-smoker status.

We may collect data to facilitate certain dietary requirements or provide accessible access facilities during your stay.

We do not knowingly collect PI from children under the age of 18, except name, date of birth and nationality as provided directly by an adult on their behalf or with an adult’s permission. If You believe your child has submitted PI directly to us, please contact us so that we can delete such PI.

We do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details.

SHARING OF YOUR PERSONAL INFORMATION

We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure of national security, taxation and criminal investigation, or we have your consent, and to the following.

These authorized individuals include (but is not limited to):

Employees of Surrey 200 Ltd Trading as Muthu Glasgow Hotel

Medical services

DATA SECURITY

We take appropriate technical and organisational measures, in accordance with local law requirements, to protect your PI against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access. To this end, we have implemented technical measures such as firewalls and organisational measures such as a login/efficient password and physical protection.

DATA STORAGE

We will store your PI only for the time necessary for the purposes stated in this Guest Privacy Policy, or as permitted or required by any applicable law.

RIGHTS TO ACCESS AND MODIFY YOUR PERSONAL INFORMATION

You have the right to access, modify or delete Your PI at any time.

You can also object to the processing of your PI held by us as described in this Guest Privacy Policy provided that You have legitimate reasons or make a Subject Access Request.

However, please note that if You object to the collection of PI, we may, in certain circumstances be unable to provide You with services requested during your stay at our Hotel.

If You wish to exercise your rights on your PI held by us, then You must contact the hotel directly.

We do not charge individuals for any requests made regarding collection of PI.

In the interests of protecting the privacy of all our guests, we will need to verify your identity properly prior to responding to your request. To this end, we may request a copy of a valid identification paper such as a current driver’s license, identity card or passport.

If your PI is not accurate, complete or up to date, please provide us with your request for corrections. Any requests for correction will be dealt with as soon as practicable or in compliance with applicable law.